Shipping policy

Effective Date: November 6, 2025
Last Updated: November 6, 2025

OUR SHIPPING COMMITMENT

At Delgrappo, we ensure your premium timepiece reaches you safely and securely. We partner with trusted carriers who specialise in handling high-value items with the security protocols necessary for premium watches.

All orders over €250 qualify for complimentary Shipping inside EU.

SHIPPING DESTINATIONS & TIMEFRAMES

European Union (Free Shipping over €250):

Ireland: 2-3 business days
EU Countries: 5-7 business days
Coverage: All 27 EU member states

International Destinations:

United Kingdom: 5-7 business days

UK customers are subject to IVA and import duties upon customs clearance.

ORDER PROCESSING

Processing Timeline:

Payment Verification: 1 business day
Quality Control & Packaging: Each timepiece undergoes final inspection
Total Processing: 1-2 business days before dispatch

PREMIUM SHIPPING SERVICE

Standard Premium Delivery Includes:

Full Insurance: Complete replacement value coverage
Tracking & Notifications: Real-time updates and delivery confirmation
Signature Required: Adult signature mandatory for all deliveries
No Safe Place: Packages never left unattended.

DELIVERY PROCEDURES

Delivery Requirements:

Adult Signature: Person 18+ must sign for delivery
Photo ID: ID verification required for high-value items
Delivery Hours: Monday-Friday, 9 AM - 6 PM

INTERNATIONAL SHIPPING

Customs & Duties:

EU Shipments: No additional duties or VAT within EU
International Orders: Customer responsible for import duties and taxes
Customs Documentation: All items declared at full value with proper documentation

INSURANCE & PROTECTION

Comprehensive Coverage:

Full Replacement Value: Every shipment insured at purchase price
Coverage Period: From dispatch until successful delivery
Claims Process: Immediate investigation and replacement priority
Resolution Time: Most issues resolved within 5-7 business days

SHIPPING ISSUES

Important: If you experience any shipping issues including delays, lost or damaged items, or delivery problems, please contact us immediately at contact@delgrappo.com with your order number. We will resolve any shipping-related concerns promptly and professionally.

IMPORTANT TERMS

Shipping Requirements:

Accurate Address: Customer responsible for correct, complete shipping information
Address Changes: Only possible before dispatch
PO Boxes: Not accepted for timepiece deliveries

Circumstances Beyond Our Control: Delgrappo is not liable for delays caused by circumstances beyond our control, including natural disasters, carrier strikes, government restrictions, or transportation failures.

CUSTOMER SUPPORT

Our costumer service team is available for any questions:

Delgrappo costumer service
Email: support@delgrappo.com
Subject: "Shipping Inquiry - Order #[Your Order Number]"
Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT)
Response Time: Within 4 hours during business hours

This policy complies with EU Consumer Rights Directive and Irish consumer protection regulations. Delgrappo reserves the right to update this policy as needed. Last updated: November 6, 2025