Privacy policy

Effective Date: November 6, 2025
Last Updated: November 6, 2025

1. DELGRAPPO'S COMMITMENT TO YOUR PRIVACY

Delgrappo is committed to protecting the privacy and security of our customers' personal information. As a premium watch brand focused on high-quality timepieces, we understand that trust is fundamental to our relationship with you. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with us.

Our services are provided through the Shopify platform, which enables us to offer a secure and reliable shopping experience while maintaining the highest standards of data protection.

Data Controller: Delgrappo
Address: 12 New Brookcourt, Letterkenny, DL, F92 W6K6, Ireland
Email: contact@delgrappo.com

2. PERSONAL INFORMATION WE COLLECT

2.1 CATEGORIES OF INFORMATION

To provide you with the best premium experience with our watches, we collect the following categories of personal information:

Contact Information:

• Full name
• Residential and shipping addresses
• Email address
• Phone number

Financial Information:

• Credit/debit card details
• Bank account information
• Transaction details
• Payment history

Account Information:

• Username and password
• Preferences and settings
• Wishlist items
• Purchase and browsing history

Device and Usage Information:

• IP address
• Browser type
• Device information
• Website navigation and interaction data

Communications:

• Email correspondence
• Customer service messages
• Feedback and reviews
• Communication preferences

2.2 SOURCES OF COLLECTION

We obtain your personal information through:

• Direct provision: when you create an account, make a purchase, or contact us
• Automatic collection: through cookies and similar technologies during browsing
• Business partners: including the Shopify platform and other service providers
• Third parties: as permitted by law

3. HOW WE USE YOUR INFORMATION

3.1 PROCESSING PURPOSES

We use your personal information for:

Premium Service Provision:

• Process and fulfil orders
• Handle payments and transactions
• Arrange deliveries and returns
• Maintain and manage your account
• Personalize your shopping experience
• Offer product recommendations based on your history

Marketing and Communication:

• Send newsletters and promotional communications based on your consent for electronic marketing
• Display personalised advertisements
• Recommend products based on your preferences
• Conduct market research
• Send invitations to exclusive events and new product launches with your consent
• You have the unconditional right to object to direct marketing at any time

Security and Compliance:

• Prevent fraud and malicious activities
• Protect the security of our systems
• Comply with legal obligations
• Respond to authority requests

Service Improvement:

• Analyse usage patterns
• Develop new products and features
• Optimize website performance
• Provide premium quality customer support

3.2 LEGAL BASIS FOR PROCESSING

We process your information based on:

• Contract performance: to fulfil our agreements with you
• Legitimate interests: to improve our services, prevent fraud, and provide customer support
• Consent: for direct marketing communications via email, SMS, or similar electronic channels
• Legal obligation: to comply with legal requirements

4. INFORMATION SHARING

4.1 WHEN WE SHARE

We share your personal information in the following situations:

With Service Providers:

• Shopify (e-commerce platform)
• Payment processors
• Shipping and logistics companies
• Data analytics providers
• Digital marketing companies
• Customer support providers

For Legal Reasons:

• Compliance with court orders
• Cooperation with investigations
• Protection of legal rights
• Fraud prevention

Business Transactions:

• Mergers and acquisitions
• Asset transfers
• Corporate restructuring

4.2 INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards to protect your information during these transfers, including standard contractual clauses approved by data protection authorities or other adequate mechanisms recognized by applicable law.

5. YOUR RIGHTS AND CHOICES

5.1 AVAILABLE RIGHTS

Depending on your location, you may have the following rights:

• Right of Access: Request information about the processing of your personal data
• Right of Rectification: Correct inaccurate or incomplete information
• Right of Erasure: Request deletion of your personal information in certain circumstances
• Right of Portability: Receive a copy of your data in a structured format
• Right of Objection: Object to processing of your information for specific purposes, including an unconditional right to object to direct marketing at any time
• Right of Restriction: Limit processing of your information in specific situations

5.2 EXERCISING YOUR RIGHTS

To exercise any of these rights, contact us using the information provided in the contact section. We will respond to your requests within established legal timeframes.

5.3 MARKETING OPTIONS

You may opt out of receiving promotional communications by:

• Using the unsubscribe link in our emails
• Adjusting preferences in your account
• Contacting us directly

Even if you opt out of promotional communications, we may still send you non-promotional emails, such as order confirmations or account updates.

5.4 ELECTRONIC MARKETING RIGHTS

For electronic marketing (email, SMS, phone): 

• Consent Required: We will only send electronic marketing with your explicit consent, except for existing customers within 12 months of purchase for similar products 
  
• Easy Opt-out: You can withdraw consent or object to marketing as easily as you gave consent.                                                                                                                  
• Immediate Processing: When you object to marketing, we stop immediately and delete your marketing data.                                                                                
• 12-Month Rule: For existing customers, we may market similar products for up to 12 months from your last purchase, with easy opt-out in every communication.

6. PREMIUM DATA SECURITY

6.1 SECURITY MEASURES

We implement appropriate technical and organisational measures to protect your personal information, including:

• Data encryption in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular employee training
• Regular security audits
• Advanced fraud detection systems

6.2 SECURITY FOR PREMIUM PURCHASES

For premium watch transactions, we implement additional security measures:

• Enhanced identity verification for high-value purchases
• Suspicious transaction monitoring
• Secure communication for order confirmations
• Special protection for premium customer data

6.3 SECURITY LIMITATIONS

While we implement robust security measures, no system is completely invulnerable. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

7. DATA RETENTION

7.1 RETENTION PERIODS

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, meet legal obligations, or resolve disputes:

• Account data: While account is active, plus 7 years after closure
• Transaction data: 7 years for accounting and tax purposes
• Marketing data: For existing customers, up to 12 months from last purchase or interaction. Upon unsubscribe or objection, marketing data is deleted immediately
• Customer support data: 5 years after last interaction
• Browsing data: 2 years from collection

7.2 SECURE DELETION

When retention periods expire, we securely delete or anonymise your information.

8. COOKIES AND SIMILAR TECHNOLOGIES

8.1 USE OF COOKIES

We use cookies and similar technologies to:

• Improve website functionality
• Personalize content and advertising
• Analyse traffic and user behaviour
• Remember your preferences
• Provide security features

8.2 COOKIE MANAGEMENT

You can control cookie usage through your browser settings. However, disabling cookies may affect the functionality of our website.

Types of Cookies We Use:

• Essential cookies: Necessary for basic website functionality
• Performance cookies: To analyse how the website is used
• Functionality cookies: To remember your preferences
• Marketing cookies: To show relevant advertising

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reading the privacy policies of all websites you visit.

10. PROTECTION OF MINORS

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. COMPLAINTS

If you have complaints about how we process your personal information, contact us using the details provided below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

For the EEA: You can find a list of responsible authorities at https://edpb.europa.eu/about-edpb/about-edpb/members.

12. RELATIONSHIP WITH SHOPIFY

Our services are hosted by Shopify, which collects and processes personal information about your access to and use of the services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website, update the "Last Updated" date, and provide notice as required by applicable law.

Significant changes will be communicated through:

• Website notification
• Email to registered customers
• Other appropriate forms of communication

14. CONTACT

For questions about this Privacy Policy or the processing of your personal information, or if you wish to exercise any of the available rights, contact us:

Email: contact@delgrappo.com
Address: 12 New Brookcourt, Letterkenny, DL, F92 W6K6, Ireland
Data Controller: Delgrappo

We will respond to all inquiries within 30 days or as required by applicable law.

This Privacy Policy has been developed to comply with the EU General Data Protection Regulation (GDPR), Ireland's Data Protection Act 2018, and other applicable data protection laws.